Privacy Policy | Garage Martin Biver

1. Introduction

Garage Martin Biver (hereinafter "we", "our" or "the Garage") attaches great importance to the protection of your personal data. This privacy policy explains how we collect, use and protect your information when you visit our website or use our services.

2. Data controller

The data controller is:
Garage Martin Biver S.à r.l.
Weidingen 54
L-9659 Weidingen/Wiltz
Luxembourg
Email: info@garagebiver.lu
Phone: +352 95 92 35

3. Data collected

We may collect the following categories of data:

Identification data: surname, first name, email address, phone number
Data relating to your vehicle: make, model, year, registration number
Browsing data: IP address, cookies, pages visited
Communication data: history of correspondence, contact requests

4. Purposes of processing

Your data is used to:

Respond to your contact and appointment requests
Keep track of your vehicle's maintenance
Inform you about our offers and promotions (with your consent)
Improve our services and our website
Comply with our legal obligations

5. Legal basis

The processing of your data is based on:

Your consent (contact forms, newsletter)
The performance of a contract (repairs, maintenance)
Our legitimate interest (improvement of our services)
Our legal obligations (invoicing, warranty)

6. Retention period

Your data is retained for as long as necessary for the purposes for which it was collected, in accordance with the applicable statutory time limits:

Customer data: duration of the business relationship + 5 years
Invoices: 10 years
Contact requests: 3 years
Cookies: 13 months maximum

7. Recipients of data

Your data may be shared with:

Our internal teams (sales, workshop, administration)
Our manufacturer partners (Volkswagen, Audi, VW Commercial Vehicles, Skoda) for warranty purposes
Our technical service providers (hosting, maintenance)
The authorities where required by law

8. Your rights

In accordance with the GDPR, you have the following rights:

Right of access: obtain a copy of your data
Right to rectification: correct inaccurate data
Right to erasure: request the deletion of your data
Right to restriction of processing: restrict the processing
Right to data portability: retrieve your data
Right to object: object to the processing

To exercise these rights, please contact us at: info@garagebiver.lu

9. Cookies

Our website uses cookies to improve your browsing experience. You can manage your preferences via the cookie banner displayed on your first visit.

10. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure or destruction.

11. Changes

We reserve the right to amend this policy at any time. Any changes will be published on this page together with the date of the update.

12. Contact

If you have any questions about this policy or the processing of your data, you can contact us:
Email: info@garagebiver.lu
Phone: +352 95 92 35
Address: Weidingen 54, L-9659 Weidingen/Wiltz, Luxembourg

You also have the right to lodge a complaint with the Luxembourg data protection authority, the Commission Nationale pour la Protection des Données (CNPD).